Delivery, Returns and Refunds

Delivery:

Due to the current CoVid-19 emergency, Royal Mail and our delivery partners are running reduced / alternative services.  As a result, whilst we publish approximate timescales below, we are currently unable to guarantee delivery times. We would like to reassure you that we process, pack and post your orders as we receive them. 

UK
UK Orders Over £100: FREE Standard Shipping
Standard Shipping (approximately 3-5 business days): £3.99
Express Shipping (approximately 1-3 business days): £8.50

Europe and the Rest of the World:
Standard Shipping (approximately 7-10 business days): £15.00

Returns:
If for some reason you are dissatisfied with your purchase, you can return them for an exchange or refund within 14 days of purchase.  The item(s) must be in its original condition (unworn, unused) and packaging.  Unless the items are faulty, the customer will bear the cost of the return postage.

We regret that due to hygiene reasons we will not be able to accept returns of earrings, unless faulty.

Please contact us by email on hello@elizabautista.com to notify us of any returns and/or request for refunds.

Shipping

Free UK standard shipping for all orders over £100. Click here to see our delivery information.

Gifts

Purchasing a gift?  All our jewellery comes in a beautiful jewellery box as a standard, but for that extra touch of luxury, don't forget to add our gift wrapping service to your cart.  You can also choose to give a gift card.

Keep in Touch

If you have any comments or queries, here's how to contact us.